@yourtime
Our end-end delivery service is as follows;
1. Customer orders a meal from a restaurant via Atyourtime App
2. Restaurant receives order and prepares meal
3. Rider is notified of order and accepts order pick up
4. Restaurant prepares and packages meal
5. Restaurant requests for Atyourtime rider 5 minutes before meal is ready for collection
by selecting “Ready To Pick “ button.
6. Rider gets a notification confirming accepted order is ready for pick up and heads straight to the restaurant. This is to ensure that the packaged meal is not left somewhere getting cold whilst waiting on the rider
7. Restaurant places packaged meal into ‘Atyourtime’ insulated warmer and
seals the warmer with a secured, trackable and tamperproof tag right in front of the Atyourtime rider before handing the food to the rider
8. Rider scans the bar code on the tag to confirm order and accept responsibility
9. A push notification is sent to the customer to inform them that their meal has been picked up and notifying the customer of the scanned tag id via an sms (customer is able to track rider via GPS) by Atyourtime rider
10. Rider delivers meal to customer’s doorstep with tag intact and untampered
Customer checks and ensures that the physical tag id matches the id received
via notification
11. Customer accepts food
12. Customer rejects food if id’s don’t match
or the tag seems tampered
13.Customer acknowledges and confirm delivery by selecting YES or NO from the confirmation pop up message
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